The biggest mistake you are making when teaching your kids how to work a job in customer service. 

Here lately I've been overly annoyed with the customer service I've gotten.  One of my favorite stores that I have spent many many hours and dimes in over my adult hood had the worst customer service a few months back, so bad that I told my self i refused to go back, and honestly I have gone back once since then, for my business but I went right for the item and then left.  

I don't think I'm a hard customer to please, I actually can do most on my own.  It wasn't the idea that the two young girls who were annoyed I bothered their stocking time, didn't know where to find my item it was how they acted when I asked for assistance.  Then it was how both the checkout person and the manager acted when I replied to the "did you find everything okay"....question. I really don't think she listened to the answer.  I even told her it was the worst expierence I've ever had shopping with them...she noted "oh okay". Ha! Thats it, no "let me get someone for you".  I actually said it louder and told the manager standing there, who then was willing to assist me (I had already checked out) it was too late at that point. 

The most recent one...I stopped at a gas station in an area of town I don't go often, I had been delivering Nova packages that day, but with my new meal plan I eat a shake for lunch my water bottle was empty, so I stopped to use their restroom (I had to go really bad) and get a bottle of water.  I had never been in this station before but it was in a fine part of town so I didn't think too much of it, it was very busy a lot of people were getting fuel.  I parked and went inside, to use the restroom first...OH MY GOODNESS! I had never seen a restroom so dirty. It was useable, not covered in any kind of feces or anything not so bad you would run the other way no matter how bad you had to go, but not clean by all means.  As I get my water and head to the register the girl, she was nice...she is talking to another co-worker, and says ya the bathrooms haven't been cleaned in days, "so and so" called in and no-body has cleaned them yet...say what now? you knew how nasty they are, you use them and have your customers use them, yet you don't take 5m and clean them, knowing what they look like? But why? Is it "not your job" is it too hard? I don't understand.....if something is needing done in/at the job you are currently working, you physically can do it and your customers will get a better  experience why not just do it? 

My boys didn't have "their" chores. The list in our home was all the chores that needed done and they could do all of them. So if they saw the trash still needed to go out and it was on the list, each of them did it...I'm a little confused by "my job, your job, their job....what about OUR job? 

todays challange....remind our kids that helping out others is not becuase you are looking to get pd, or looking for reward, its how it makes you feel inside when you are done.  The thought of gifting your time, which in my opinion is way more valuable then items...make that customer experience memorable due to the good not the bad...happy Tuesday! 

ps-sing in the rain next time its raining....